goldsbt Privacy Policy
Please read this policy carefully to understand how your personal information is collected, used, and kept secure.
Introduction and Overview
goldsbt is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what information we collect when you use the goldsbt website and related services, how we use it, who we share it with, and how we protect your rights.
This policy applies to all goldsbt services — including visiting the website, registering an account, making deposits and withdrawals, playing games, and using customer support. By using this platform you agree to the terms of this privacy policy. If you have any questions, please contact us at [email protected].
What Information We Collect
1.1 Information You Provide Directly
When creating an account and using the platform, you may provide the following information:
- Full name and date of birth (including age verification)
- Email address and login credentials
- Payment-related information — bKash number, Nagad number, Rocket number, or bank account details
- Copy of national ID card or passport for identity verification (KYC process)
- Information provided when contacting customer support
1.2 Automatically Collected Information
When you use goldsbt, certain information is collected automatically:
- IP address and device information (operating system, browser type)
- Login time, session information, and page visit history
- Information obtained from cookies and similar tracking technologies
- Gaming history, bet amounts, and transaction records
- Device location information (where applicable only)
1.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties — such as identity verification services, payment gateway providers (bKash, Nagad, Rocket), and fraud prevention systems. This information is used solely to ensure the security of your account and to verify financial transactions.
How Your Information Is Used
2.1 Service Operation and Improvement
goldsbt uses your information for the following purposes:
- To create and manage your account
- To process deposit and withdrawal transactions
- To provide gaming services and bonus offers
- To provide customer support and technical assistance
- To analyse and improve platform performance
2.2 Security and Legal Obligations
We use your information to protect you and other users:
- To detect and prevent fraud, money laundering, and other illegal activities
- To verify age (compliance with the 21+ age requirement)
- To implement responsible gaming policies
- To comply with applicable legal regulations
- To handle dispute resolution and legal claims
2.3 Communication and Marketing
With your consent, we may contact you about the following:
- Updates on new bonus offers and promotions
- Important notifications related to your account
- Game updates and information on new services
- Security alerts and system maintenance notifications
You may opt out of marketing communications at any time. Essential account-related notifications will always be sent.
Sharing Information with Third Parties
3.1 When We Share Information
goldsbt does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Providers: Transaction information required for processing bKash, Nagad, Rocket, and bank transfers.
- Identity Verification Services: Trusted verification partners for the KYC process.
- Game Providers: Providers such as Pragmatic Play, PG Soft, JILI, and Spribe receive relevant information for game operation.
- Legal Authorities: Where required to comply with a court order or legal obligation.
- Security Partners: To prevent fraud and ensure cybersecurity.
3.2 Third-Party Obligations
Those with whom we share information are bound by strict confidentiality agreements. They may only use the information for specified purposes and may not disclose it elsewhere. goldsbt regularly reviews the data protection practices of these partners.
Data Protection Measures
4.1 Technical Safeguards
goldsbt uses industry-standard security measures to keep your information secure:
- SSL/TLS encryption — all data transfers are secured
- Databases stored with AES-256 encryption
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Automated monitoring of suspicious activity
4.2 Data Retention Period
We retain your information only for as long as necessary:
- Active account data — for as long as the account remains active
- Financial transaction records — in accordance with legal obligations
- After account closure — for a specified period to meet regulatory requirements and resolve disputes
Once no longer needed, your information is securely deleted or anonymised.
4.3 Response to Data Breaches
If a data breach occurs, goldsbt will act promptly. Affected users will be notified as soon as possible and every measure will be taken to bring the situation under control. If you notice any suspicious activity on your account, contact us immediately at [email protected].
Cookies and Tracking Technologies
5.1 What Cookies We Use
Various types of cookies are used on the goldsbt website to improve your experience:
- Essential Cookies: Essential for maintaining login sessions and keeping the platform functioning correctly.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: To analyse website usage and identify opportunities for improvement.
- Security Cookies: To detect fraud and keep your account secure.
5.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may affect some platform functionality. Most browsers offer the ability to accept or reject cookies — please refer to your browser's help section for guidance.
Your Personal Rights
6.1 Right to Access and Correct Information
As a goldsbt user, you have the following rights:
- Access: The right to know what information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of your information in certain circumstances.
- Processing Restriction: The right to request that processing of your information be limited in certain cases.
- Portability: The right to receive your information in a structured format.
- Marketing Opt-Out: The right to opt out of marketing communications at any time.
6.2 How to Exercise Your Rights
To exercise any of your rights, email us at [email protected] or contact us via 24/7 live chat. We will review your request and respond as quickly as possible. Some requests may not be fulfilled in full due to legal obligations — in such cases we will explain the reason.
Protection of Minors
goldsbt is intended for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory when creating an account, and we conduct regular account reviews.
If we find evidence that a user is under 21, their account will be closed immediately and any collected information will be securely deleted. If you believe a minor is using this platform, please notify us at [email protected].
Policy Changes and Contact
8.1 Notification of Policy Changes
goldsbt may update this privacy policy from time to time. For any significant changes:
- A clear notice will be posted on the website
- Registered users will be notified by email
- The "Last Updated" date at the top of the policy will be changed
Continued use of the platform after any changes will be considered acceptance of the updated policy.
8.2 Contact Us
For any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
- Email: [email protected]
- 24/7 Live Chat Support (in Bengali)
We are committed to responding promptly and carefully to all privacy-related requests.
8.3 Applicable Law
Any disputes regarding this privacy policy and the protection of your information will be resolved in accordance with applicable legal regulations. goldsbt follows international data protection standards and respects your privacy. If any ambiguity or dispute arises regarding any aspect of this policy, our first preference is to resolve it through discussion.