goldsbt Terms and Conditions

1.1 Introduction and Applicability

goldsbt is an online entertainment and gaming platform operated for users in Bangladesh. These Terms and Conditions ("Terms") apply to the goldsbt website, mobile version, and all associated services.

By accessing the goldsbt platform, creating an account, or using any of its services, you unconditionally agree to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

1.2 Language and Interpretation

These Terms are written in Bengali and the Bengali version takes precedence over all translations. In the event of any dispute over interpretation of a provision, the interpretation of goldsbt authority shall be considered final.

1.3 Scope of Services

goldsbt provides services in the following categories:

• Online slot games and casino services
• Live casino (including Evolution Gaming, Ezugi, and other providers)
• Sports betting — cricket (BPL, IPL, T20), football, kabaddi
• Crash games and virtual sports
• Fishing games and arcade

2.1 Age and Eligibility Requirements

To open an account and use services on goldsbt, you must meet the following conditions:

• You must be at least 21 years of age — this platform is for ages 21+ only
• You must be a legally competent individual
• Participating in online gaming is not prohibited by law in your place of residence
• You are acting on your own behalf, not as a representative of another person
• You are participating for personal entertainment purposes, not as a professional player

2.2 Account Creation Rules

Each person may open only one account. If the same person creates multiple accounts, goldsbt reserves the right to cancel all such accounts and forfeit any accumulated balance.

All information provided at the time of registration must be accurate, complete, and up to date. Providing false information will result in immediate account cancellation.

2.3 Identity Verification (KYC)

goldsbt may request identity verification at any time. Required documents may include:

• A copy of your National ID (NID) or passport
• Proof of current address (e.g., utility bill, bank statement)
• Proof of ownership of the payment method (bKash, Nagad, Rocket account)

If verification is not completed within the specified time, the account may be temporarily or permanently suspended.

3.1 Password and Login Protection

It is your responsibility to keep your goldsbt account login details (username and password) completely confidential. Do not share your login details with anyone. You are solely responsible for all activities carried out from your account.

If you suspect unauthorized access, notify the support team immediately and change your password. goldsbt will not be held responsible for any financial loss resulting from your negligence.

3.2 Account Transfer Prohibited

Your goldsbt account is entirely personal. Under no circumstances may you sell, transfer, rent, or otherwise allow a third party to use your account. Violating this rule will result in permanent account cancellation.

4.1 Deposit Terms

Keep the transaction reference number when making a deposit. Contact support with this number if any issue arises.

4.2 Withdrawal Terms

Withdrawal requests can only be made via the same method used for the deposit. Withdrawals to a bank or mobile banking account belonging to someone other than the account holder are not permitted.

4.3 Withdrawal Delays or Rejection

goldsbt may temporarily hold or reject a withdrawal in the following cases:

• Identity verification has not been completed
• Bonus wagering requirements have not been met
• A suspicious or unusual transaction pattern has been detected
• An active investigation on the account is ongoing
• A technical error or issue with the payment provider has occurred

5.1 Welcome Bonus

goldsbt offers new members a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → Bonus ৳1,200 → Total Balance ৳2,200
• Deposit ৳18,000 → Bonus ৳10,000 → Total Balance ৳28,000

This bonus applies to the first deposit only and each user may claim it once.

5.2 Wagering Requirements

A 25x wagering requirement must be met before the welcome bonus can be withdrawn. This means that to withdraw the bonus amount, you must place bets totalling 25 times the bonus amount.

The following points apply when calculating wagering:

• Only wagers placed using the bonus balance will count toward the requirement
• The wagering contribution rate may differ depending on the game
• goldsbt publishes the list of eligible games separately on the promotions page
• The wagering requirement must be met before the bonus expires

5.3 General Bonus Rules

The following general rules apply to all promotions and bonuses:

• A bonus offer may be claimed only once per person, per household, per device, or per IP address
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first
• goldsbt reserves the right to modify any bonus offer at any time
• If misuse of a bonus offer is detected, the bonus and any associated winnings will be cancelled

5.4 VIP Program

The goldsbt VIP program has five tiers, each offering a weekly cashback benefit:

You can advance to a higher VIP tier through regular and active play. For detailed information on the benefits and conditions of each tier, contact our 24/7 live chat support.

6.1 Guarantee of Honesty and Fairness

goldsbt is committed to ensuring a fair and transparent environment across all games. All game providers on our platform use internationally recognized technology. Games from all software partners — including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi — are operated by independent Random Number Generators (RNG).

Our platform ensures SSL encryption and fair play, keeping your transactions and personal information secure.

6.2 About Game Results

The outcome of every game is entirely independent and does not depend on previous results. No player or goldsbt staff member can predetermine the outcome of any game. If a game is cancelled due to a technical error, the relevant bet will be refunded.

7.1 Strictly Prohibited Activities

The following activities are strictly prohibited on the goldsbt platform. Violations will result in account termination, balance forfeiture, and legal action where necessary:

• Money laundering or transactions involving illegal funds
• Creating multiple accounts with the intent to abuse bonuses or promotions
• Playing using automated software, bots, or artificial intelligence
• Intentionally exploiting system errors or bugs
• Colluding with other players to manipulate games
• Registering with false or fraudulent identity
• Operating an account on behalf of a minor
• Any attempt at hacking or cyberattacks

8.1 Our Commitment

goldsbt believes that gaming should be for entertainment purposes only. We place the highest priority on the mental and financial well-being of all our users. To learn more about responsible gaming, please visit our Responsible Gaming page.

8.2 Limit-Setting Features

goldsbt offers various features to help you stay in control of your gaming:

• Setting daily, weekly, or monthly deposit limits
• Temporary account break (cooling-off period)
• Self-exclusion option — for a set period or permanently
• Daily session time limits

To use these features, contact our 24/7 live chat support.

8.3 Protection of Minors

Use of this platform by anyone under the age of 21 is strictly prohibited. If there are minors in your household, we strongly recommend using parental control software on your device. Allowing or assisting minors to play is a serious violation.

9.1 Data Collection and Use

goldsbt collects, stores, and uses your personal information solely for the purposes of providing services, managing accounts, ensuring security, and fulfilling legal obligations. We do not sell or share your personal information with any third party.

For detailed information on data protection, please read our Privacy Policy page.

9.2 Cookies and Tracking

The goldsbt website uses cookies and similar technologies to improve platform functionality, personalize user experience, and ensure security. By using the website, you consent to the cookies policy.

10.1 Copyright Protection

All content on the goldsbt website — logos, designs, text, graphics, software code, and other materials — belongs to goldsbt or the relevant licensor and is protected by applicable law.

Reproduction, distribution, publication, or commercial use of any content without the express written permission of goldsbt is strictly prohibited.

11.1 Limitation of Liability

To the maximum extent permitted by applicable law, goldsbt will not be liable for the following:

• Financial losses arising from your gaming decisions
• Disruptions caused by third-party software or network issues
• Leakage of account information due to your own negligence
• Unexpected technical failures or internet connection problems
• Issues arising from lack of knowledge of the local laws in your place of residence

12.1 Right to Make Changes

goldsbt reserves the right to change, modify, or update these terms and conditions at any time. For significant changes, we will publish a notice on the website and state the effective date.

Continued use of the platform after any changes will be considered acceptance of the new terms. It is therefore recommended that you visit this page regularly.

13.1 Closure by User

You may close your account at any time by contacting our support team. It is recommended that you withdraw your balance before closing the account. After the account is closed, you will need to contact us again to withdraw any remaining balance.

13.2 Closure by goldsbt

goldsbt may close an account without notice in the following circumstances:

• Violation of any provision of these terms and conditions
• Evidence of fraud, money laundering, or illegal activity
• Providing false identity or committing fraud during the KYC process
• Access from a restricted region
• Extended inactivity (in accordance with the relevant policy)

14.1 Complaints Process

If you have any complaint or dispute, please contact our support team first. goldsbt takes all complaints seriously and works to resolve them promptly:

• Direct support in Bengali via 24/7 live chat
• Email: [email protected] (for written complaints)

When submitting a complaint, please include your account number, the relevant date and time, and a detailed description.

14.2 Dispute Resolution

Any dispute regarding the interpretation or application of these terms will first be addressed through discussion. Our support team will work to resolve complaints within a reasonable time after receipt. If both parties cannot reach a resolution through discussion, the matter will be settled through neutral mediation.