🛡️ Safe Gaming Policy

goldsbt's Responsible Gaming is Our Commitment

Q: What should I do if I suspect a minor is using my account?

Contact our 24/7 live chat or email us at support@goldsbt.cam immediately. We will quickly verify the account and take the necessary action. We treat reports of this kind with the utmost seriousness.

goldsbt believes gaming should be a source of entertainment, not addiction. We are committed to ensuring the safety, wellbeing, and peace of mind of every player.

Safe and Responsible Gaming

Why is Responsible Gaming Important?

At goldsbt, we believe online gaming is enjoyable only when it is done in a controlled and mindful way. Responsible gaming means understanding your own limits, setting a budget, and never viewing gaming as a way to earn money.

The wellbeing of every member who joins our platform is our highest priority. That is why we provide various self-regulation tools, limit-setting features, and round-the-clock support in Bengali.

goldsbt is for individuals aged 21 and above only. Any gaming activity by minors is strictly prohibited.

Gaming addiction is a real problem that can affect anyone. That is why we want to teach our players how to enjoy entertainment within limits. If you feel that gaming is having a negative impact on your daily life, family, or financial situation, please contact us.

Core Principles of Responsible Gaming

Play for entertainment, not to earn money

Set a budget in advance and stick to it

Do not chase losses by placing more bets

Take regular breaks and respect your time limits

Avoid gaming when you are under financial stress

Seek help when you need it — it is a sign of strength

Our Safety Tools

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 24-hour waiting period.

Time Limit

Set a specific time limit for each session. When the time is up, the platform will automatically alert you and give you the option to end the session. This is the most effective way to prevent excessive play.

Self-Exclusion

If you feel gaming is getting out of control, exclude yourself for a set period (from 30 days to permanently). While self-exclusion is active, access to your account and deposits will be completely blocked.

Cooling-Off Period

Need a temporary break? Set a cooling-off period from 1 day to 6 weeks. During this time you will not be able to log in or place bets. Your account will be reactivated automatically once the period ends.

Bet and Loss Limit

Set a loss limit to automatically stop play after you have lost a specified amount. This protection ensures you are safeguarded from losing excessive funds in a moment of impulse.

Reality Check

Regular pop-up notifications that remind you how long you have been playing and show a summary of your total wins and losses. These reminders help you stay aware and make informed decisions.

Tool Summary

Tool	How It Works	When It Takes Effect	Adjustable
Deposit Limit	Set a maximum daily, weekly, or monthly deposit amount	Immediately	Yes (24-hour delay to increase)
Session Time Limit	Set a maximum time for each gaming session	Immediately	Yes
Loss Limit	Automatic stop after losing a set amount	Immediately	Yes (can be lowered instantly)
Cooling-Off Period	Account temporarily suspended from 1 day to 6 weeks	Immediately	No (automatically reactivated after the period ends)
Self-Exclusion	Account closed from 30 days to permanently	Immediately	No (permanent closure cannot be undone)
Reality Check	Shows play time and results at set intervals	Immediately	Yes

Warning Signs of Gaming Addiction

Gaming addiction can develop without you realising it. If you notice the signs below, you should act quickly. Remember, seeking help is not a sign of weakness — it takes courage.

If you or someone close to you is experiencing the signs below, please contact our 24/7 live chat.

Feeling a repeated urge to bet in order to recover lost money

Being unable to stop gaming or failing when you try

Prioritising gaming over family, work, or study

Taking on debt or selling assets to cover gaming expenses

Lying to family or friends about your gaming habits

Feeling restless, irritable, or anxious when not gaming

Needing to bet progressively more to feel the same excitement

Check Yourself

Ask yourself the questions below. If the answer to more than one is "yes", consider seeking help.

Do I end up spending more than my set budget?

Is gaming disrupting my sleep or work?

Do I play to escape personal or family problems?

Are the people close to me concerned about my gaming?

Do I feel an urge to keep playing after a loss?

Protection of Minors

goldsbt strictly provides services for individuals aged 21 and above only. Age verification is mandatory at registration. If there is any suspicion that an account is being operated by a minor, we reserve the right to suspend that account immediately.

If there are children or teenagers in your home and you share the same device, we recommend the following:

Always keep your account password private and log out after each session

Use parental controls if you share a device with children

Do not allow any minor to use your account

Keep your payment information (bKash, Nagad, Rocket) secure

For Ages 21 and Above

Only individuals aged 21 and above may participate on goldsbt. An account cannot be opened without age verification.

If you suspect a minor has an account, let us know via our 24/7 live chat and we will act promptly.

Contact Us for Help

You do not have to face gaming problems alone. goldsbt's trained support team is always ready to guide you in the right direction.

24/7 Live Chat Support

Chat with us in Bengali any time, any day via live chat. Our specialist team will guide you through any responsible gaming concerns and help you activate the tools you need.

Email Support

To report a detailed issue or to request self-exclusion, account closure, or a deposit limit, email us at: [email protected] — we will respond as quickly as possible.

Frequently Asked Questions

Log in to your goldsbt account and go to the "Responsible Gaming" section in Account Settings. From there you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period. Contact our 24/7 live chat for help.

Yes. Once self-exclusion is activated, any eligible balance in your account will remain withdrawable. Contact our 24/7 live chat or email for more details on the self-exclusion process. The minimum withdrawal amount is ৳500.

A cooling-off period is a temporary break lasting from 1 day to 6 weeks, after which your account is automatically reactivated. Self-exclusion, on the other hand, is a longer-term measure that can be applied for anywhere from 30 days to permanently, and it does not end on its own. Self-exclusion is more suitable for those who feel gaming is getting out of control.

Once self-exclusion is activated, it cannot be cancelled before the set period ends. This policy is intentionally strict to ensure that decisions made in the heat of the moment remain in effect. However, you can speak with our support team about your situation.

Contact our 24/7 live chat or email us at [email protected] immediately. We will quickly verify the account and take the necessary action. We treat reports of this kind with the utmost seriousness.

Yes, all of goldsbt's responsible gaming tools — deposit limits, session time limits, loss limits, cooling-off periods, self-exclusion, and reality checks — are completely free and easily accessible to all members. There is no extra charge for using them.